Enable Agent Effectiveness

Agent Effectiveness depends on two things: integrations that describe where your work lives, and the Advanced Analytics enterprise control that enables collection and analysis. Setup requires the Owner or Manager role.

Prerequisites

• An Enterprise plan.
• The Owner or Manager role in the Factory App.
• At least one issue tracking or source control integration configured at the organization level.
• Cloud session sync turned on at the organization level, which Factory-managed session classification needs to classify new sessions.

Setup

1. 1
   Connect your organization integrations

   Configure organization-level integrations for the tools your teams use.

   Category	Supported integrations
   Issue tracking and project management	Jira, Linear
   Source control	GitHub, GitLab

   These integrations let Factory map sessions to issues, projects, and pull requests. Coverage is limited to the systems you connect, so connect every tool your teams track work in.

2. 2
   Enable Advanced Analytics

   Turn on the Advanced Analytics enterprise control to make the Throughput, Output, and Attribution views available to Owners and Managers. This also turns on session classification and backfill.

Backfill

Backfill rebuilds effectiveness data from session history that was already synced to Factory, back to the start of the account. It only runs after Advanced Analytics is turned on, and only for organizations that:

• Are on an Enterprise plan
• Allow Factory-Managed Inference
• Use a supported inference region
• Have cloud session sync on

Backfilled sessions go through the same classification rubrics as new sessions.

Verifying setup

After Advanced Analytics is enabled, open the Effectiveness dashboard. Populated Throughput and Attribution views confirm that sessions are being linked to your connected systems.

If the views are empty, confirm that the relevant integration is connected at the organization level rather than only for an individual user, and that sessions have run since Advanced Analytics was enabled.